How do I place an order ?
Simply select the items you would like from our online store and they will be added to your cart. When you are ready, click on your cart and proceed to check out.
Where do I input a discount code?
There is a box on the checkout page. Enter the code into the box and click “apply”.
What currencies are available ?
How can I track my order ?
You can use the tracking number provided in our shipping confirmation to track your order.
Can I cancel or modify my order after it has been dispatched ?
No. Orders can only be modified and cancelled before they are shipped. If your order has been already sent, you may follow our easy return and exchange instructions.
When will you have your item(s) back in stock ?
As soon as we have replenished out stocks, we will make them available for purchase online.
Feel free to sign up to receive notification for when an item becomes available, and we’ll send you an email when it does, so that you’ll be the first to know !
How do I check on my order status ?
You can check the status of your order through the Order Confirmation email we would have sent you upon completing your purchase.
Please allow 1-2 working days for our fulfilment team to process your order for shipping. When your order is shipped we will send you a shipping confirmation email, with a tracking number which you can use to monitor its progress.
For more information about shipment, please check our shipping info page.
Will my laptop fit ?
The dedicated compartment for laptop of our bags can fit all laptops up to 15,6″.
Is there a power bank into the bags ?
No, there is no power bank included in our products. There is a simple connection inside the bags that make sure that you can easily connect all power banks from the market (by USB & Micro USB plug).
Are our bags waterproof ?
No, waterproof means completely sealed and can be submerged in water so ours do not meet this criterion. Our fabric includes coating meaning the exterior layer and interior lining will both repel water. Our bags are certainly suitable for rainy weather. It means that in normal rain conditions, all your belongings inside the bag will stay dry but in heavy downpour or prolonged exposure to rain, there will be some moisture in the bag. It has not been problematic for our customers and no reported damage has ever occurred to electronics within the bag.
How do I know the size and weight of a bag ?
The dimensions, weight can be found under the Specifications tab of each of the products in the online shop.
How do I clean the canvas ?
Stains should be cleaned as soon as possible with a soft damp cloth. If necessary, use a diluted, mild detergent, but make sure to test the soap on a small hidden area before applying it all over.
Do you provide any warranty ?
We stand behind our product’s quality and will take full responsibility for material and manufacturing defects for a period of 5 years from the purchase date. In such cases, subject to our inspection and approval, we will repair or replace your product, subjected to stock availability. If a repair or replacement are not viable, we will credit you for the full amount of the product. If you purchased your product from one of our stockists, please keep your receipt to enjoy our warranty.
For more details, you can have a look at our warranty policy.
How much does shipping cost ?
The type, quantity, and weight of your package may vary, and as such, cost may vary. Shipping costs also vary depending on your location. To get a shipping quotation, please add your selected items to your shopping cart, and enter your shipping address in the checkout page.
Which countries do you ship to ?
We ship to almost anywhere. A full list can be found in the checkout country drop down menu. If your country is not in the list, send us an email and we will sort you out.
Do you ship to PO Boxes ?
Unfortunately, we are not able to ship to PO boxes. We can only ship to locations where the consignee can personally accept the delivery. For all orders, please provide us with an actual street address.
How long would it take for my order to be dispatched ?
All orders are shipped within 1-3 business days after the order confirmation (not including weekends and holidays). And once your order is shipped, you will be emailed on the day of shipment with shipping confirmation and tracking number,
Is my package insured ?
Yes. We take full responsibility for any damage or loss of your package until it is delivered and signed for. If the wrong item has arrived at your doorstep or if the merchandise is damaged, we will replace it for you and cover all additional shipping and duty costs. Please notify us within 3 days of delivery date, otherwise we will not be able to handle your case.
Would I have to pay import duties and taxes ?
Wexley charges only the merchandise and shipping charges. We are not responsible for any customs, duties or import fees associated with receiving your order.
As the recipient, you are the importer and must comply with all applicable laws and regulations of your country. Exact import taxes, customs charges, duties, VAT, etc vary, depending on your destination country and they will be collected by the international carrier upon delivery.
How do I know if my order has been shipped ?
A shipping confirmation, including the designated courier and tracking number, will be sent following your order’s dispatch.
My tracking says “not found”, why is that ?
If you are seeing this message, it is most likely because your order was recently shipped out and has not been updated by the carrier. Please allow a few hours for the status to be updated and check again.
How long will it take to ship my order to my country ?
We cannot guarantee exact delivery times due to the unknowns involved with trans-border shipping. Customs can delay, refuse to process, lose or impose unanticipated customs or duties to international shipments at their discretion. For this reason, we cannot guarantee the timeframe outlined by the different courier options listed for international shipments.
When I try to login to my account to track my parcel, it says that my account cannot be found. Why is that ?
Placing an order does not automatically create an account in your name. When putting in all your information for the order, there is a box that you must check to create an account.
What is the best way to get updates on promotions and new products ?
Be the first to find out about promotions and new product releases by signing up for our newsletter and following us on social media (Instagram: @wexleydesign / Facebook: Wexleydesign).
Can I unsubscribe from the Wexley newsletter ?
Yes, if you are no longer interested in the content, it’s simple to unsubscribe from a Newsletter. Click directly the unsubscribe button (via the “unsubscribe” link).
Our checkout is SSL enabled and secured with an encrypted connection. SSL encryption is absolutely vital and can be seen in a browser window by the “s” in https and a padlock icon in the address bar. This ensures you are visiting a secure page from a trusted source.
Need more information ?
Working on a Wexley story ? First thank you ! We have a media kit and high-resolution images handy, available on request. Just drop us an email at [email protected]
Interested in becoming our retail or distribution partner ? Please shoot us an email at [email protected]
Any other inquiries
If you’re interested in customising the Wexley products with your logo for your clients, we can certainly help you ! Just drop us an email at [email protected]